Chef kel Catering
Booking Terms & Conditions

By paying your booking deposit & payments you are agreeing to the following Chef Kel Catering Booking Terms & Conditions

The following terms and conditions apply to all bookings​ including last minute and will be enforced if required, These Booking Terms and Conditions may be amended by Chef Kel Catering at any time by updating them on This website. You should review these Terms and Conditions before and after making your booking.

1) Quotes Deposits & Payments

-All quotes are subject to availability at the time of email, confirmation via email and a deposit payment are required to finalise your catering booking.

-Full payment of the booked catering package is required 7 days prior to the event date, bank account details for payment are located on your Booking Confirmation. Payment is by direct transfer ONLY.

 

2) Cancellation Policy

 

-In The event you have to cancel your booking, The following Terms and Conditions apply to all bookings

(Including Last Minute).

-Written Confirmation of Cancellation is Required to cancel your booking (By email)

 

-Cancellation One month OR More Before booking Date 40% Of Deposit Payment Refunded to Customer.

 

-Cancellation Three Weeks Before Booking Date 25% of Deposit Payment Refunded to Customer.

 

-Cancellation Two Weeks Before Booking Date 10% of Deposit Payment Refunded to Customer.

 

-Cancellation One Week or Less Before Booking Date No Deposit Payment Refunded to Customer and 25% Of Total Booked Package Total would be Due for payment.

3) Western Australia Government Covid–19 Restrictions Cancellation Policy

-Cancellation Due to Covid-19 Government Restrictions, the following Terms and Conditions will apply to all bookings (Including Last Minute).

-Written Confirmation of Cancellation is Required to cancel your booking (By email)

 

-Customers will be offered option to

re-book for another available date. But perishable stock costs may apply. If Customer chooses not to re-book for another date, then deposit payment is non-refundable.

4) Party/Finger Catering Bookings

​-Finger Food/Party Food Menu items can be used as a main meal substitute if enough items/portions are ordered, please advise Chef Kel if this is your plan, extra menu items/portions would be at an additional cost.

-The Booked Menu may be subject to change if stock items are unavailable, appropriate substitute would be offered and discussed with customer.

-It is the customers Responsibility to inform Chef Kel of any Dietary requirements or allergens if required, menu item alternatives are available and can be discussed with Chef Kel, these would be at an additional cost.

 

"Gluten Free Party/Finger Food Menu Items"

- Extra care is taken with Gf Menu choices but all catering is prepared in same enviroment so there is always a risk but chef kel takes every care to minimise risk such as GF Menu Items will be prepared and heated/cooked seperate to non GF menu choices.

Customers need to discuss with chef kel if any coeliacs are consuming catering.

5) Presentation of Booked Party/Finger Food Catering

 

-"Hot Fresh Party & Finger Food Package” Booked catering is presented in disposable cardboard trays with garnish.

 

-"Hot Fresh Party & Finger Food Package with Waiting Service" booked catering is presented on wooden platters with sauces & Serviettes.

 

Example of catering presentation will be attached to your “Booking Confirmation & Agreement” email

6) Finalised Catering Bookings & Menu Quantities/Amounts

-Menu Item amounts/Quantities can be increased to a larger number but cannot be decreased to a lower number once booking is finalised and you have been emailed your Booking Confirmation. Bookings are accepted on basis of original quoted quantities/amounts.

 

 

7) “Hot Fresh BBQ Catering” Bookings

 

-BBQ Catering is presented in Disposable foil trays with plastic lids

-Customer provides tables to put catering on ​

 

8) "Gluten Free Menu Items"

- Extra care is taken with Gf Menu choices but all catering is prepared in same enviroment so there is always a risk but chef kel takes every care to minimise risk such as GF Menu Items being prepared and heated/cooked seperate to non GF menu choices.

Customers need to discuss with chef kel if any Coeliacs are consuming catering.

 

 

 

9) Complaints Procedure 

-In the very unlikely event that you have an issue with your booked catering, this needs to be discussed and addressed with Chef Kel at the time/date of catering service, this is a fare policy that gives Chef Kel a chance to fix your issue at the time.

 

-Complaints after your booking date and service time will be deemed as unreasonable, as service has already been delivered and Chef Kel would have confirmed with you at the time that you were happy with your catering and service.