Booking Terms & Conditions

( By Paying your booking deposit/Paymnet you are agreeing to the following Booking Terms & Conditions )

The following Terms and Conditions Apply to all Bookings​ including last minute and "Hot Fresh Delivery" These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions before and after making your booking on regular basis.

 

Deposits & Payments

All quotes are subject to availability at the time of enquiry and a booking deposit is required to finalise your catering package. Full payment of the booked package is required 7 days prior to the event date, bank account details for payment are located on your Booking Confirmation. Payment is by direct transfer ONLY.

Cancellation Policy

In The very unlikely event you have to cancel your booking,The following Terms and Conditions apply , These apply to all bookings ( Including Last Minute & Drop Off )

·         Written Confirmation of Cancellation is Required to cancel your booking.

·         Cancellation One month OR More Before booking Date 40 % Deposit Refund To Customer.

·         Cancellation Three Weeks Before Booking Date 25 % Deposit Refund To Customer.

·         Cancellation Two Weeks Before Booking Date 10 % Deposit Refund To Customer.

·         Cancellation One Week Or Less Before Booking Date No Deposit Refund To Customer and 25 % Of Total Booked Package Total would be Due for payment , this policy also applies to last minute bookings.

Covid – 19 Cancellation Policy

Event Cancellation Due To Covid 19 or Government Restrictions and you have to cancel your booking for your booked date, The following Terms and Conditions apply , These apply to all bookings ( Including Last Minute & Hot Delivery )

·         Written Confirmation of Cancellation is Required to cancel your booking. ( Email )

·         Customer will be offered option to re-book for another available date.

 

Finger Food/Party Food Catering

·         Finger Food/Party Food Menu items can be used as a main meal substitute if enough items/portions are ordered , please advise Chef Kel if this is your plan , extra menu items/portions would be at an additional cost.

·         The Booked Menu may be subject to change if stock items are unavailable , appropriate substitute would be offered and discussed with customer.

·         It is The customers responsibility to inform Chef Kel of Dietary requirements or allergens , menu item alternatives are available and can be discussed with Chef Kel , these would be at an additional cost

 

Presentation of Finger Food/Party Booked Catering

·         "Guests Help Themselves" Option The Catering is presented in Disposable cardboard trays for guests to help themselves.

·         "Waiting Person Circulate Catering To Guests" Option The Catering is presented on platters.

·         Chef Kel does not serve your guests Catering , please choose the option for "Waiting Person Circulate Catering To Guests" if you require catering to be served or circulated to your guests.

 

Finalised Bookings

·         Menu Item amounts can be increased to a larger number but cannot be decreased to a smaller number once booking is finalised and you have been emailed your Booking Confirmation.

 

BBQ Catering

 

·         BBQ Catering is presented in Disposable foil trays with lids ( If Outdoors ) & Includes Serving Tongs.

·         Chef Kel does not serve your guests Catering , please choose the option for "Waiting Person Circulate Catering To Guests" if you require catering to be served or circulated to your guests.

Website Catering Images

 

Website Catering Images are for illustration/Display purposes , Please refer to booked Catering presentation Terms & Conditions for presentation of your booked catering , Unless discussed with Chef Kel , Catering will be presented as per these terms and conditions.

Complaints Procedure 

In very unlikely event you have an issue with your catering , This needs to be discussed/addressed with chef kel at The time/date of delivery of catering , this is a fare policy that gives chef kel a chance to fix your issue at the time of delivery, complaints after booking date and service time will be deemed as unreasonable as service has already been delivered and chef kel would have checked with you at the time of delivery of catering that you where happy with your catering and service.

​2021 Chef Kel Catering

Perth 6000 , Western Australia

Chefkel@hotmail.com

0415897920